These terms apply to every stay booked with Wilmer House, on this website or directly with us. Please read them before you pay.
Who we are
Wilmer House is a guest house in Eastleigh, Hampshire. Address: 37 High Street, Eastleigh, SO50 5LG. Email wilmerguesthouse@gmail.com, phone or WhatsApp +44 7901 791886.
Booking and payment
- Prices are per room per night, in pounds sterling. We are not VAT registered, so no VAT is added. The total you see before paying is the total you pay.
- A website booking is confirmed only when your card payment has been received. We hold the room for 30 minutes while you pay; if payment is not completed in that time the room is released.
- You will receive a confirmation email with your booking reference. Please check the dates and details and tell us straight away if anything is wrong.
- Promotional discounts of up to 5% may apply. Any discount is shown in your total before you pay.
- Website bookings paid by card carry an online booking fee of £0.99, shown in your total before you pay.
- Card payments are processed by Square. We never see or store your full card number.
Cancellations and changes
Free cancellation upto 48 hours before check-in.
Refunds go back to the card or account you paid with. Card refunds usually take 5 to 10 working days to appear.
If we have to change your booking
In the rare case that your room cannot be used, we may move you to a comparable room in either of our buildings at the same price. If we cannot offer a suitable room, or you do not want the change, we will refund what you have paid for the nights affected.
Arrival and departure
- Check-in is self check-in, from 3pm. Reception is open 9am to 6pm.
- Check-out is by 11am.
- Early check-in from 1pm costs £5, and late check-out until 12pm costs £5. Please ask us in advance.
- Room 1 in each building is on the ground floor, with the kitchen. The other rooms are upstairs on the first floor.
- Please tell us your expected arrival time.
During your stay
- Only the guests named on the booking, up to the room's maximum, may stay overnight.
- Please respect the house, other guests and our neighbours. We may end a stay without refund in cases of serious damage, danger to others or unlawful behaviour.
- You are responsible for damage caused during your stay beyond normal wear and tear. We will show you the cost before charging it.
- Guests from outside the UK may be asked for their passport or national identity card at check-in, as UK law requires.
Problems and complaints
If something is not right, tell us during your stay so we can put it right. You can also email us afterwards; we reply to every complaint.
Law
These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights as a consumer. Our privacy policy explains how we use your details.